Unifying Supervisor Experience for Stronger Team Management

Being a contact center supervisor is exciting but only when you have a clear visibility and strong grasp on contact center KPIs – both realtime and historic. Staying on top of key call center KPIs while ensuring optimum customer service, keeping agents engaged, monitoring live interactions, and more  – wearing a supervisors’ hat means working on a never-ending list of actions to perform – all the time!!.  

Integrating disparate reporting and monitoring tools can supercharge Supervisors with a unified experience for monitoring performance, managing teams, working with custom reports, and more. Want to know how? 

Read this use case and know about enabling an effective team management while ensuring improved productivity for Supervisors: 

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