By - Rahul Mishra
Explore NovelVox's 5 cutting-edge contact center software solutions designed to optimize customer service, improve efficiency, and empower your agents..
The Unified Agent Desktop is a contact center solution that facilitates agents' access to customer information through third-party integrations. Agents have access to all customer information on a single screen thanks to the integration with CRMs, ticketing systems, and backend systems.
The Computer Telephony Integration (CTI) technology enables a phone system to communicate with software like CRMs and ticketing applications within a computer network. A CRM integration with CTI simplifies processes, automates tasks, and enhances customer service. CTI Integration enables CRM users to access all telephony controls and actions from within the CRM environment.
A contact center wallboard displays the latest information about the operation of the call center through various alerts, which also help to motivate staff on the job. Further, it provides managers with actionable data in real-time that can be analyzed and updated to improve agents' performance and achieve set goals by continuously monitoring all operations of the call center.
CXInfinity by NovelVox offers seamless omnichannel support, allowing agents to manage customer interactions across various platforms. on the other hand Infibot is an AI-driven chatbot designed to automate responses, improve efficiency, and provide personalized customer service overall.
Case Management gets simpler with NV Desk, a powerful help desk software pre-integrated with your contact center. It offers exceptional benefits, like - no cost for CTI integration, improved CSAT, automated workflows, embedded call controls, and more. Make the ticket-handling experience effortless for agents and delightful for customers today with NV Desk!