By- Rahul Mishra
71% of consumers expect companies to deliver personalized interactions, and 76% of them get frustrated when it doesn’t happen.
In a world where personalized interactions are paramount, conversational AI can prove to be a game changer.
Conversational AI is a type of AI that uses Machine Learning (ML) and Natural Language Processing (NLP) to simulate human-like conversation. Conversational AI can understand intent and learn from user behavior to deliver a better customer experience.
A conversational AI chatbot is available all day everyday, increasing your customer interaction productivity and efficiency.
Conversation chatbot platforms identify and recognize users and provide them personalized and contextual interaction similar to what a human agent would do.
Your customers reach out to you through different platforms. A conversational AI chatbot ensures that no matter where they reach out their experience remains consistent.
Continue where your customers left off, regardless of the platform with AI chatbot software that recognizes patterns and delivers faster resolutions across channels.