Bringing 100+ Core Back-end Applications to Your Choice of Contact Center
At NovelVox, our expertise lies in bringing systems together so you can set aside your integration woes and focus on delivering best-in-class performance.
Integration Options
NovelVox as a platform
You bring your channels (IVR, Bot, IVA, Email, Chat) and use our platform to connect them with back-end systems, enabling seamless experience and unified access across applications.
Pre-built Solutions
Alternatively, you can use our pre-built industry-optimized Contact Center Agent Desktops, Ticketing Systems, CTI Connector / Screen Pop, Realtime wallboards, Reporting and other platforms that are already integrated with your contact center and back-end applications.
Why Trust NovelVox as Your Integration Partner?
Focus on Your Core Business
Let us handle the complex integrations, so you can concentrate on what you do best.
Always Up-to-Date
Avoid the hassle of keeping pace with constantly changing contact center versions—our platform does that for you.
Seamless Migration
Move from one contact center to another without the need for costly reinvestments on integrations.
Proven Expertise
With 16 years focused solely on agent desktops, we’ve perfected optimized solutions specific to your business needs.
Dedicated Support
Our team of 150+ integration experts is available around the clock to support your contact center requirements.
Efficiency, Built-In
Skip the trial and error—we’ve paved the way with proven solutions so you can achieve success faster.
Numerous Concerns, One Solution
Concern
Siloed Applications Incurring Extra Cost
Solution
NovelVox helps connect various systems, enabling seamless and unified access to essential information, saving cost, improving productivity, and driving performance.
Concern
Long Customer Wait Time
Solution
Our solution reduces the time customers spend in queues by providing agents with a single glass pane access to all necessary applications and eliminating screen switches.
Concern
Long Agent Training Period
Solution
We offer easy-to-set-up and access platforms with little to no learning curve, significantly reducing agent training time and promoting a highly productive workspace.
Concern
Generic bot-like replies
Solution
Make your AI BOT and IVR Scripts dynamic by serving the customer with their unique information rather than generic information. Automate tasks across the entire customer workflow from updating CRM to agent wrap up notes to sending emails.
What Else Do We Offer?
Ready for happier customers?
Schedule a demo today to learn how you can close more sales, retain more customers and
get more referrals
get more referrals
